Your Privacy at
jettbuj — What We Collect & Why

For the purposes of this Privacy Policy, the data controller responsible for processing the personal data of users of jettbuj is the operating entity behind the jettbuj platform (hereinafter referred to as "jettbuj", "we", "us", or "our"). The platform is operated as an online casino and sports betting service primarily serving players in Bangladesh and other eligible jurisdictions.

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, you may contact our Data Protection team using the following details:

• Email: support [at] jettbuj (plain text — not a clickable link)
• Live Chat: Available 24/7 via the jettbuj platform
• Support Hours: 24/7, Bangladesh Standard Time (BST, UTC+6)

We are committed to responding to all privacy-related enquiries within 5 business days of receipt. For urgent matters — such as suspected unauthorised access to your account — please contact us immediately via live chat for the fastest response.

jettbuj collects personal data from you through a number of channels: directly when you register and use our platform, automatically through your device and browser as you interact with our services, and from third-party sources such as payment providers and identity verification services. The categories of personal data we collect are described below.

2.1 Registration and Account Data

When you create an account on jettbuj, we collect:

• Full legal name
• Date of birth (to verify you are 18 years of age or older)
• Email address
• Mobile phone number
• Username and encrypted password
• Residential address (city, district, country)
• Preferred currency and language settings

2.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) process, which is required before any withdrawal can be processed, we may collect:

• Copy of your National ID card (NID), passport, or driving licence
• Proof of address document (utility bill, bank statement, or official government correspondence)
• Selfie or liveness check image for identity matching purposes
• Payment method verification screenshots (e.g., bKash account confirmation, crypto wallet address)

2.3 Transaction and Financial Data

When you make deposits or withdrawals, we record:

• Transaction amounts and timestamps
• Payment method type (e.g., bKash, Nagad, Rocket, Upay, USDT, BTC, Visa, Mastercard)
• Mobile banking account numbers or wallet addresses (partial or full, as required for processing)
• Transaction reference numbers and confirmation codes
• Currency conversion records where applicable

2.4 Gameplay and Betting Data

• Betting history, game session records, and stake amounts
• Game preferences and frequently played titles
• Bonus and promotion usage history
• Responsible gaming tool settings (deposit limits, session limits, self-exclusion status)

2.5 Technical and Device Data

Automatically collected when you access jettbuj:

• IP address and approximate geolocation derived from IP
• Device type, operating system, and browser version
• Device fingerprint identifiers
• Pages visited, clicks, scroll depth, and session duration
• Referring URL (the page you came from before visiting jettbuj)

2.6 Communications Data

• Live chat transcripts with our support team
• Email correspondence related to your account or queries
• Records of notifications and promotional messages sent to you

jettbuj uses the personal data we collect for a clearly defined set of purposes. We do not use your data for any purpose that is incompatible with the reasons for which it was originally collected. The primary purposes of our data processing are:

Marketing Communications: Where you have given explicit consent to receive promotional messages, we may send you information about bonuses, new games, seasonal promotions (such as Eid or BPL season offers), and platform updates via email or SMS. You may withdraw your marketing consent at any time by contacting our support team or by updating your account notification preferences.

We do not use automated decision-making or profiling that produces legal or similarly significant effects on players without human review. Where automated systems flag an account for review (e.g., suspected bonus abuse or unusual transaction patterns), a member of our compliance team reviews the case before any restrictive action is taken.

jettbuj processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity: Processing is necessary to perform the contract between you and jettbuj — i.e., to provide you with the betting and casino services you have registered to use, to process your transactions, and to maintain your account. This basis covers the majority of our core data processing activities.
• Legal obligation: Processing is necessary to comply with applicable legal and regulatory obligations, including KYC/AML requirements, age verification, record-keeping obligations, and responding to lawful requests from authorities.
• Legitimate interests: Processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests. This includes fraud prevention, security monitoring, platform analytics, and responsible gaming monitoring.
• Consent: For certain non-essential activities — primarily marketing communications and non-essential cookies — we rely on your freely given, specific, and informed consent. You may withdraw this consent at any time without affecting the lawfulness of processing carried out before withdrawal.

jettbuj does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. However, in order to operate our platform effectively and comply with legal obligations, we share certain data with a limited set of trusted third-party service providers and authorities, as described below.

5.1 Payment Processing Partners

To process your deposits and withdrawals, we share the minimum necessary transaction and account data with our payment processing partners, which include mobile financial service providers (bKash, Nagad, Rocket, Upay), crypto network infrastructure providers, and card payment processors (Visa, Mastercard). These partners are contractually bound to use your data only for the purpose of processing your transaction and are prohibited from using it for any other purpose.

5.2 Identity Verification Services

KYC document data is processed by our identity verification service provider, which conducts automated and human-assisted document checks on our behalf. This provider operates under strict data processing agreements and is not permitted to retain your identity documents beyond the verification process.

5.3 Game Technology Providers

Casino game providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) may receive your player session data — such as a pseudonymous player ID, bet amounts, and game outcome data — to facilitate game play and resolve disputes. These providers do not receive your full name, contact details, or payment information.

5.4 Regulatory and Law Enforcement Authorities

jettbuj will disclose personal data to relevant regulatory bodies, law enforcement agencies, or courts where required to do so by applicable law, or where we have a good-faith belief that disclosure is necessary to: (a) comply with a legal obligation; (b) protect the rights, property, or safety of jettbuj, its players, or the public; or (c) detect, prevent, or address fraud, security, or technical issues.

5.5 Platform Infrastructure and Analytics Providers

We use third-party infrastructure, hosting, and analytics providers to operate and improve our platform. These providers may process aggregated or pseudonymised technical data about platform usage on our behalf, strictly under data processing agreements, and are not permitted to use such data for their own purposes.

jettbuj uses cookies and similar tracking technologies (including local storage objects and session tokens) to operate the platform, remember your preferences, maintain your logged-in session, and analyse how users interact with our services. The types of cookies we use are as follows:

• Strictly Necessary Cookies: These cookies are essential for the platform to function. They enable core features such as user authentication, session management, fraud prevention, and load balancing. These cookies cannot be disabled without impairing your ability to use jettbuj. They do not require your consent.
• Functional Cookies: These cookies remember your preferences — such as your preferred language, currency display, or notification settings — so that you do not need to re-enter them each time you visit. Disabling these cookies will not prevent you from using the platform but may result in a less personalised experience.
• Analytics Cookies: These cookies help us understand how players use our platform — which games are most popular, how long sessions last, and where users encounter difficulties. The data collected is aggregated and pseudonymised. We use this information to improve platform performance and user experience.
• Security Cookies: These are used to detect and prevent fraudulent activity, identify duplicate accounts, and flag suspicious access patterns. They form part of our ongoing fraud-prevention infrastructure.

Managing Your Cookie Preferences: You can control most cookie types through your browser settings. Instructions for managing cookies in popular browsers are available via your browser's help documentation. Please note that disabling strictly necessary cookies will prevent you from logging in and using jettbuj. Disabling analytics or functional cookies will not affect your ability to access the platform but may limit certain personalisation features.

jettbuj does not use third-party advertising cookies or cross-site tracking cookies to serve behavioural advertising to our players or to share your browsing behaviour with advertising networks.

jettbuj retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The following retention periods apply to the main categories of personal data we hold:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual. Where data must be retained for longer than the standard period due to an ongoing legal dispute, regulatory investigation, or court order, we will notify you where reasonably practicable.

If you request deletion of your personal data (see Section 8 below), we will delete all data that is not subject to a legal retention obligation. Data subject to a legal obligation — such as AML transaction records — will be retained for the legally required period and then deleted. You will be informed of any such retention at the time of your deletion request.

As a user of jettbuj, you have a number of rights in relation to the personal data we hold about you. We are committed to upholding these rights and making it straightforward for you to exercise them. Your rights include:

To exercise any of these rights, please contact our support team via live chat or at support [at] jettbuj with the subject line "Privacy Rights Request". We will acknowledge your request within 2 business days and complete it within 30 calendar days. In some cases, where requests are complex or numerous, we may extend this period by a further 60 days — we will notify you if this is the case.

We may need to verify your identity before processing a rights request to ensure we are not disclosing or deleting data at the request of an unauthorised person. You will not be charged a fee for making a reasonable rights request.

jettbuj implements a comprehensive, layered approach to data security, designed to protect your personal data against unauthorised access, accidental loss, alteration, or destruction. Our security measures include both technical and organisational controls:

• Transport Layer Security (TLS): All data transmitted between your device and our servers is encrypted using TLS 1.2 or higher, providing 256-bit end-to-end encryption of all network traffic.
• Password Storage: User passwords are never stored in plain text. We use a strong, salted hashing algorithm (bcrypt) to store password credentials. Even in the event of a data breach, your raw password cannot be recovered from our stored records.
• Access Controls: Access to player data within jettbuj's internal systems is restricted on a strict need-to-know basis. Staff members can only access data relevant to their specific job function. All internal access is logged and regularly audited.
• Secure Data Centres: Our platform infrastructure is hosted in data centres that maintain physical security controls including 24/7 surveillance, biometric access, and redundant power systems.
• Regular Security Testing: jettbuj conducts regular vulnerability assessments and penetration testing to identify and address potential security weaknesses before they can be exploited.
• Incident Response: We maintain a documented data breach response plan. In the event of a breach that is likely to result in a risk to your rights and freedoms, we will notify you and relevant authorities without undue delay and within the legally required timeframe.
• Two-Factor Authentication (2FA): Players are strongly encouraged to enable 2FA on their jettbuj account for an additional layer of login security. 2FA is available via authenticator app or SMS.

While we maintain robust security measures, no online platform can guarantee absolute security. You also have a responsibility to protect your account: keep your password confidential, do not share your login credentials, and contact us immediately if you suspect your account has been accessed without your authorisation.

jettbuj operates globally and may transfer certain personal data to countries outside Bangladesh in the course of providing our services. This may occur, for example, when data is processed by our game technology providers (such as Pragmatic Play, Evolution Gaming, or Spribe) whose servers are located in other jurisdictions, or when our platform infrastructure is hosted in international data centres.

When your personal data is transferred internationally, we ensure that appropriate safeguards are in place to protect it. These safeguards include:

• Standard Contractual Clauses: Contractual commitments between jettbuj and our international service providers that require them to protect your data to the same standard as required under applicable data protection principles.
• Data Processing Agreements: Binding agreements with all third-party processors that define the scope of permitted data use, security requirements, and obligations to assist jettbuj in meeting its own obligations to you.
• Adequacy Assessments: Where required, we conduct transfer impact assessments to verify that the destination country offers adequate data protection before transferring personal data there.

By using jettbuj and accepting this Privacy Policy, you acknowledge that your personal data may be transferred internationally as described above, subject to the safeguards outlined in this section.

jettbuj is strictly an adults-only platform. Our services are not directed at, and must not be used by, any person under the age of 18 years. 18+

We do not knowingly collect personal data from individuals under 18. Our registration process includes an age declaration, and we conduct age verification as part of our KYC process before any real-money activity is permitted on the platform. If we become aware that we have inadvertently collected personal data from a person under 18, we will:

• Immediately suspend the account pending investigation.
• Delete all personal data associated with the account as soon as practicable.
• Reverse any financial transactions associated with the account where technically possible.
• Report the matter to relevant authorities where legally required to do so.

If you are a parent or guardian and believe your child has registered on jettbuj, please contact us immediately at support [at] jettbuj or via live chat. We will investigate and take appropriate action without delay. For more information on our responsible gaming tools and age-restriction measures, please visit our Responsible Gaming page.

jettbuj reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or platform features. When we make material changes to this policy, we will:

• Update the "Last updated" date at the top of this page.
• Display a prominent notice on the jettbuj platform homepage informing registered players of the change.
• Where the change is significant, send a direct notification to your registered email address summarising the key updates.

Your continued use of jettbuj after the effective date of any updated Privacy Policy constitutes your acknowledgement of the revised terms. If you do not agree with the updated policy, you should discontinue use of the platform and contact us to request account closure and deletion of your data.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Previous versions of this policy are available on request by contacting our support team.

For any questions or concerns about this Privacy Policy or our data handling practices, please do not hesitate to reach out to us:

• Email: support [at] jettbuj
• Live Chat: Available 24/7 on the jettbuj platform
• Response Time: Within 5 business days for privacy-related enquiries